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AlphaKOR

NOC Technician

Technical – Windsor, Ontario
Department Technical
Employment Type Full-Time
Minimum Experience Mid-level

Are you and energetic and passionate IT professional who thrives on providing excellent service to both clients and fellow staff?

Do you value continuous learning, opportunities for personal growth, and a fun, inclusive company culture?

If so, we want AlphaKOR to be the place you want to work. We want you to love your job. Because when you love your job, you’ll do great things. Come and do great things with us!

About Us:

AlphaKOR was founded in 1995 and specializes in simplifying information technology to help our customers succeed. We combine these technologies into a managed service to provide our customers with the equivalent of a Fortune 500 IT Department to help drive, accelerate, protect, and future proof their businesses. Our guiding philosophies dictates a balance between creating the ultimate experiences for our customers, our teammates and ourselves. As a multi-award-winning company, we have a proven track record of success through merging the worlds of people, processes, and technology.

We offer:

• Competitive wages and benefits

• RRSP matching

• Mileage reimbursement or use of company vehicle for off-site service work

• Convenient location near Lauzon and EC Row, on the Lauzon 10 bus route

• Open, collaborative office environment, next to the outdoor trail along Little River, perfect for breaking up your day with some exercise and fresh air

• Discounts on personal computer purchases

• Onsite ping pong & bike desk

• Weekly indoor soccer and outdoor skating for employees and families

• Numerous networking, community, and social events

• Opportunities for continuous learning, company subsidized training, mentoring, and internal growth

 

Position Purpose/Summary:

The NOC Technician will primarily be responsible for proactive monitoring of customer’s network infrastructure, investigating and resolve alarms/alerts down to the root cause for repair or dispatch. They will perform service assurance, maintenance and client support, and escalations as required.

 

Duties and Responsibilities:

  • Support LANs, WANs, network segments, and intranet systems
  • Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
  • Surveillance of network and systems utilizing the NOC toolkit
  • Perform routine network/infrastructures start-up and shutdown procedures and maintain control records
  • Respond to all automatically-generated alerts regarding our network infrastructure and customer monitoring
  • Receive escalations from the NOC team and correlate those incidents into larger service impacting problems
  • Triage and troubleshooting of servers, workstations, switching, routing, and servicing issues
  • Perform maintenance for data backups and disaster recovery operations
  • Maintain computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations
  • Create Incident tickets and maintain accurate and timely updates in the ticketing system (MSP Manager and Kare), escalate incidents as needed to various internal teams
  • Assist in the provisioning and performance testing for our customers.
  • Ensure the proper functioning monitoring tools.
  • Facilitate and coordinate the flow of communication between other internal groups, business clients and vendors
  • Provide training to NOC team members
  • Perform step by step after-hours scheduled maintenance activities.
  • Contribute to process documentation to the knowledge database for NOC team
  • Configure, update, and optimize the various monitoring systems
  • Exceptional Self-Management skills as it relates to work orders and time management
  • Keep and maintain up to date documentation.
  • Participate in shift rotation schedules
  • Automation and Scripting for optimization of RMM functionality

 

Required Qualifications:

  • A University level Computer Science degree, or a College level Computer Systems Technology diploma, plus 5 years field experience
  • Strong written and verbal English communication skills
  • Knowledge of the implementation, maintenance and troubleshooting of the following processes: VPN, routers, firewalls, switches, wireless, MS Server, SAN, MS Exchange, Terminal Services, MS Active Directory, virtualization, fault tolerance, disaster recovery and data backup

 

If you are interested in capitalizing on this exciting opportunity with one of Southwestern Ontario's leading technology companies, please submit your resume for consideration.

AlphaKOR Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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  • Location
    Windsor, Ontario
  • Department
    Technical
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
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